This Privacy Policy of the FoodSHare Platform was adopted by the Association for Entrepreneurship and Innovation "FOODSCALE HUB", based in Belgrade, 18 Cara Uroša Street, ID number: 28276133, PIB: 111318508, internet address: (hereinafter: "Operator" or "FOODSCALE HUB"). In case of any questions or requests regarding the handling or protection of your personal data, please contact us at the e-mail address:
The data protection person is: Dušan Pevac, contact information:


This FoodSHare Platform Privacy Policy informs you about the processing of your personal data, the purpose and intended basis for processing, the existence of a legitimate interest of the operator or third party when processing is based on a legitimate interest, the recipient or group of recipients of personal data - if any the fact that the operator intends to transfer personal data to another country or international organization. In addition to the above, in order to ensure fair and transparent processing of personal data, this Privacy Policy of the FoodSHare Platform provides you with additional information such as the retention period of personal data (or if this is not possible criteria for determining it), the rights of data subjects. relations, whether the provision of personal data is a legal or contractual obligation or whether the provision of data is a necessary condition for concluding a contract, as well as whether the data subject has an obligation to provide personal data and possible consequences if data are not provided , as well as other relevant information.
If the Operator intends to further process personal data for a purpose other than that for which the data were collected, we will notify you prior to further processing of that other purpose and any other relevant information.
However, if you are already familiar with any of the above information or other relevant information about the processing of your personal data, the Operator has no obligation to provide this information.


This FoodSHare Platform Privacy Policy (hereinafter referred to as the “Privacy Policy”) is based on the following basic principles: legality, fairness and transparency, limitations on the purpose of processing, minimization of data, accuracy, restrictions on storage, integrity and confidentiality, and liability for treatment.


Some of the terms in this text have the following meanings:

  1. "personal data" is any data relating to a natural person whose identity is determined or identifiable, directly or indirectly, in particular on the basis of an identity mark, such as name and identification number, location data, identifiers in electronic communications networks or one or more features of his physical, physiological, genetic, mental, economic, cultural and social identity.
  2. "Data subject" is a natural person whose personal data are processed.
  3. "processing of personal data" is any action or set of actions performed automatically or non-automatically with personal data or their sets, such as collecting, recording, sorting, grouping, or structuring, storing, matching or changing, detecting, inspecting, use, disclosure by transmission or delivery, duplication, dissemination or otherwise making available, comparing, restricting, deleting or destroying (hereinafter: processing).
  4. "profiling" is any form of automated processing used to assess a particular personality trait, in particular to analyze or predict the performance of an individual, his economic situation, health, personal preferences, interests, reliability, behavior, location or movement.
  5. "pseudonymization" means processing in such a way as to preclude the attribution of personal data to a specific person without the use of additional data, provided that such additional data is kept separately and that technical, organizational and personnel measures are taken to ensure that personal data cannot be attributed to a specific or identifiable person.
  6. "operator" is a natural or legal person, ie a government body that independently or together with others determines the purpose and manner of processing. The law which determines the purpose and manner of processing, may also determine the operator or prescribe the conditions for its determination.
  7. "processor" is a natural or legal person, ie a public authority that processes personal data on behalf of the controller.
  8. "recipient" is a natural or legal person, i.e. a public authority to which personal data have been disclosed, regardless of whether it is a third party or not, unless it is a public authority which, in accordance with the law, receives personal data within the research in a particular case and process this data in accordance with the rules on the protection of personal data relating to the purpose of processing.
  9. "third party" means a natural or legal person, ie a public authority, other than the data subject, the controller or processor, or a person authorized to process personal data under the direct supervision of the controller or processor.
  10. "consent" of the data subject is any voluntary, determined, informed and unambiguous expression of the will of that person, by which that person, by statement or clear affirmative action, gives consent to the processing of personal data relating to him.
  11. "personal data breach" means a breach of personal data security that results in the accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access to personal data transmitted, stored or otherwise processed.

WHAT IS the FoodSHare platform?

The owner of the FoodSHare Platform is the Foodscale Hub Association for Entrepreneurship and Innovation, based in Belgrade, Serbia, at 18 Cara Uroša Street.
The FoodSHare Platform is an initiative within the PLOUTOS project and will be active in two Balkan countries, the Republic of Serbia and Northern Macedonia. The PLOUTOS project is funded by the EU through the Horizon 2020 research and innovation program under Grant Agreement no. 101000594 concluded between the Research Executive Agency (REA) under the authority of the European Commission and the coordinator of GAIA EPICHEIREIN ANONYMI ETAIREIA PSIFIAKON YPIRESION (GAIA) from Greece and 29 other users, including "FOODSCALE HUB". In order to implement the PLOUTOS project and the Grant Agreement, "FOODSCALE HUB" has concluded a Consortium Agreement with other partners - coordinator and beneficiaries of the Grant Agreement. You can read more about the PLOUTOS project
here. The PLOUTOS project includes the collection and / or processing of personal data of which the consortium is aware and will take appropriate measures to protect personal data within the PLOUTOS project in accordance with the provisions of the General Regulation on Personal Data Protection (EU) 2016/679 (GDPR). The members of the consortium are from the EU, except for the Republic of Serbia and Northern Macedonia. The members of the consortium made mutual relations regarding the protection of personal data with the Management Plan, with the application of the GDPR. You can read more detailed conditions and ways of using personal data within the PLOUTOS project here.
Participation in this research within the PLOUTOS project is based on your understanding that everything is on a voluntary basis and that you can withdraw at any time. The consent form is available together with a document with information for participants, as explained below.
The registered user can withdraw the consent to participate in the research at any time by terminating his user account, without the obligation of any explanation and notification. The user can close his account by clicking on the "My Profile" button, then on the "Personal Data" field and selecting the "Delete" option. By selecting this option, the user permanently deletes his account, of which he is informed.
The FoodSHare Platform aims to simplify and coordinate food donations from food business operators to organizations and local communities that provide food to individuals in need. In order to achieve this goal, we use personal information posted on user profiles.
After registering on the FoodSHare Platform, your data may be visible to other users of the platform, who may also be commercial customers. Only registered users will be able to see the information you submit, as follows: if you register as a donor, recipients will be able to see the name of your organization, but only if you decide to place a donation. If you access the platform as a recipient, your e-mail address as well as the name of the organization will be seen by donors, but only if you apply to receive a donation. Unregistered persons will not have access to your data and your data will not be sold to independent parties and third parties. The FoodSHare Platform may provide links to independent websites (third parties). In order to use the content of these websites on our site and portal, you may have to accept specific terms of use, including their cookie policies, over which we have no control.
You can see more detailed conditions and how to use the FoodSHare Platform at the following here.


Our goal is to facilitate the connection and exchange of information between all registered users on the FoodSHare platform. To achieve this, we need information from your user account.
We collect your information when registering on the FoodSHare Platform.
After registration, you will receive an e-mail to verify your e-mail address. Verify your email address by clicking on the link provided. After verifying the email address, the administrator will approve the verification of your account and you will be able to use all the provided functionalities of the platform.
By registering on the FoodSHare Platform, you accept the terms of use of the platform, and declare that you have read, understood and accepted this Privacy Policy, as well as the "Information Sheet" and the "Consent Form". We hereby inform you that the forms "Information Sheet " and "Consent Form" were created within the PLOUTOS project, and that the Operator has contractual and legal obligations to present them in the prescribed form and form to any person wishing to register on the FoodSHare Platform. You can see more about the PLOUTOS project here, and you can see the Privacy Policy of the PLOUTOS project here.
After registering on the FoodSHare Platform, donors, recipients and volunteers can communicate with each other.
Donors can offer food donations, while recipients can see current food offers for which they can apply, while volunteers can provide their support in all activities.
All registered users, ie donors, recipients and volunteers will receive e-mail notifications about new food offers and other promotions published through the FoodSHare platform. All active or current donations will be available on the Donations page on the Foodshare Platform. Upon completion or expiration, donations become inactive and then archived and no longer visible to registered users. Your profile remains active, and you can post a new donation at any time.
Each user of the FoodSHare Platform can, at any time, cancel their account by clicking on the "My Profile" button, then on the "Personal Data" field and selecting the "Delete" option. By selecting this option, the user permanently deletes his account, of which he is informed. Personal data collected up to that time are kept as archived and deleted five years after the completion of the PLOUTOS project for which the platform was created.


Your personal data will be used exclusively in the context of the FoodSHare Platform which is part of the PLOUTOS project.


We process your data in order to fulfill our contractual obligations to our partners-members of the consortium, as well as to implement the Grant Agreement and submit the necessary reports to the European Commission on the implementation of the PLOUTOS project, which includes FoodSHare Platform owned by the Operator.
In accordance with the above, donors, recipients and volunteers are registered on the FoodSHare Platform.
The data required for registration on the FoodSHare Platform for all the above categories of persons are:
1) e-mail address,
2) password that you create yourself (desired password),
3) selection of one of the offered countries (Serbia or Northern Macedonia),
4) selection of the desired language (English, Serbian or Macedonian),
5) selection of the desired role (donor, recipient or volunteer).
After registration, you will receive an e-mail to verify your e-mail address. Verify your email address by clicking on the link provided. After verifying your email address, the administrator will contact you to approve the registration of your account.
You can only register on the FoodSHare Platform if you are at least 18 years old. You will not send information obtained through the FoodSHare Platform to third parties without your express permission. Also, keep in mind that if you register as a recipient, donors may contact you only after you apply to receive a donation. Otherwise, there is no possibility to contact other users.
In accordance with the above, the following data is collected through our FoodSHare Platform:
Data collected during the registration of potential donors, including personal and organizational (i.e. company) data. This data set includes the name of the organization, address, name and position of the contact person, email address, brief description of the organization's work, including information on whether they are already donating food and, if so, how much per month, the average annual value of donated food composting or edible foods.
Data collected during registration of recipient/end user organizations. This data set includes the name of the organization, address, brief description of the work of the organization, incl. information on whether people eat meals on the spot, and the number of people served, the average amount of food received and information on the type of food most in demand.
Personal data will be collected (i.e., name and position of contact person, e-mail address, telephone number).
This data set will be expanded with information (both qualitative and quantitative) on the characteristics of recipient behavior in relation to food surplus management behavior: type of food waste practice, date of registration, number of participations in pilot campaigns; state of awareness and knowledge about food waste and redistribution of food waste; current attitude towards food waste; perception of current capacity; identified barriers to inclusion in the redistribution of food waste.
These datasets include information collected from volunteers after their registration on the platform. Personal data will be collected, incl. name and phone number, email address. In addition, the user will provide the following non-personal information: whether the user will participate regularly or once when available, whether he has a vehicle that can be used to transport food and whether he will be part of an organization or an individual.
This dataset contains publicly available information on periodically organized events (ie collections, donations, farmers market, open days): type of event, number of volunteers required, start / end date of the event, location, brief description. No personal data is collected under this dataset.
This dataset contains information on available donations, incl. donation status, donation start and end date, location, donation name, brief description, public location, route description, type of food, food unit (I, kg, g, pieces), quantity.
To make the FoodSHare Platform fully functional, we store the following types of information about you:

  • Name and surname of the Company's representative
  • Telephone number of the Company's representative
  • E-mail - e-mail
  • Position of the Company's representative
  • Company name
  • Type of company
  • Company address
  • Does the company already donate food?
  • How much food is donated per month?
  • Average value of donated products?
  • Is the donated food intended for food or compost?
  • Type and quantity of food to be donated

  • Name of the association
  • Address of the association
  • Name of primary contact
  • Position/Role of primary contact
  • Email address of primary contact
  • Telephone number of primary contact
  • The category that best describes the association
  • Do people eat food on the spot?
  • A brief description of the association's activities and how the association provides food to individuals in need
  • An estimate of the number of unique users served by the organization in the most recent fiscal year
  • The type of food that is most needed
  • The amount of food the association received
  • How often does the association receive food

  • First name and Surname
  • Telephone number
  • Email address
  • Is the volunteer a member of an organization or an individual
  • If he/she is a member of an organization – state the name and type of the organization
  • Organization address or personal address
  • Does the volunteer have access to a vehicle that he can use to transport food
  • Will the volunteer participate regularly or occasionally according to their time


"FOODSCALE HUB" takes all appropriate personnel, technical and organizational measures to protect personal data from loss, misuse, unauthorized access or alteration.
The protection of your personal data is very important to us. Some of the protection measures we implement are the following:
a) Pseudonymization - whenever possible
b) Use secure methods when sharing your personal information to prevent unauthorized access;
c) application of modern methods of protection and control of access to databases containing personal data;
d) continuous supervision of all resources, and periodic testing, evaluation and evaluation of the effectiveness of technical, organizational and personnel security measures.
The operator uses a multi-level approach that includes passwords for user, administration, device, system and network levels, in order to provide complete and comprehensive protection. Access where personal data is stored (both physically and electronically) is limited in order to allow the highest possible level of access security. Access to personal data is provided only to a limited number of persons who are in the function of a certain set of data. Our employees who have access to personal data are trained to understand and comprehend the importance of personal data protection, to apply internal procedures for their protection, and have an obligation to maintain confidentiality.